Complaint submitted
12 Jul 2026 · 14:22 · via nps.go.ke public portal
Your complaint was received and given the reference number CMP-2026-KIL-0847. You received an SMS with this number.
Acknowledged by station
13 Jul 2026 · 09:15 · Kilimani PS OCS office
Your complaint was acknowledged by OCS IP Peter Otieno and logged in the Integrated Complaint Management System.
Investigating officer assigned
14 Jul 2026 · 10:04 · SGT Grace Wanjiku assigned
A senior investigating officer (SGT Wanjiku, CID) was assigned. You received their contact details.
Investigation in progress
22 Jul 2026 · ongoing · statements + evidence collection
SGT Wanjiku is currently interviewing witnesses, reviewing CCTV footage from the incident location, and preparing a report. She may call you for a follow-up statement.
Findings + recommendation
Estimated by 30 Jul 2026
A written report will be prepared. If the officer is found at fault, disciplinary proceedings will begin. If the complaint is unfounded, you will be told why.
Resolution + communication
Estimated by 05 Aug 2026
You will receive a formal letter with the outcome. If you disagree, you can escalate to IPOA (Independent Policing Oversight Authority) — link provided in the letter.
Case closed
Post-resolution
You'll be asked to rate the service and provide feedback. Case is added to NPS transparency records.
